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Claims

Is Your Money Stuck? Let's Find the Right Path.

Delayed insurance claims, old shares, unclaimed dividends. We help you understand where your money is, what the process involves, and how to pursue it.

We know what the insurer says. Now let's see what the law has to say.

Talk to an ExpertStep-by-step process
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Claims

What is the issue?

Many families in India have money they are entitled to but cannot access. An insurance claim may be delayed or rejected over paperwork. Shares bought decades ago may sit in physical certificates, or dividends may have gone unclaimed and moved to the IEPF (Investor Education and Protection Fund).

The processes exist, but they involve forms, verifications and multiple offices. That is where most people get stuck.

Claims

Common situations

  • Claim delayed for monthsLife, health or motor claim pending without a clear reason.
  • Claim rejected or partly paidYou want to understand why and whether a review is possible.
  • Old physical share certificatesCertificates found at home, often in a family member's name.
  • Dividends moved to the IEPFUnclaimed dividends or shares transferred to the IEPF Authority.
  • Policy of a deceased family memberNominee or legal heir unsure how to start the claim.
  • Name or signature mismatchRecords don't match your current KYC documents.

CLAIM NITI

How CLAIM NITI can assist

  • Case understanding

    We study your documents and explain your position in plain language.

  • Documentation support

    Help preparing forms, affidavits and supporting papers correctly.

  • Follow-up & escalation path

    Guidance on follow-ups with the insurer, company or registrar, and on grievance routes such as the Insurance Ombudsman where relevant.

Documents that usually help

Exact requirements depend on your case. We will tell you what applies to you.

A woman signing a form at a wooden desk
  • Policy document or policy number
  • Claim intimation / rejection letters
  • Share certificates or folio details
  • PAN and Aadhaar of the claimant
  • Cancelled cheque / bank details
  • Death certificate & legal heir proof (if applicable)

Claims

Step-by-step process

  1. Discover

    We understand your situation and identify the potential financial issue or opportunity.

  2. Verify

    We review the available information and documents.

  3. Process

    We guide you through the required documentation and process.

  4. Resolve

    We help you pursue the appropriate next steps toward resolution or your financial objective.

Your expert

CEO & Executive Director

Dr. Pooja Gupta

3× Gold Medalist

  • Insurance Claims
  • Share Claims

A three-time Gold Medalist, Dr. Pooja Gupta plays a key role in the organisation's commitment to excellence in claims management. With a highly detail-oriented and disciplined approach, her expertise in policy management and claims handling has contributed significantly to an industry-leading 99.1% claim support rate.

With a strong focus on transparency, efficiency and client satisfaction, she ensures that every claim is processed smoothly and fairly. Her dedication helps families receive the financial protection they were promised, reinforcing trust and long-term relationships with clients.

Designation
CEO & Executive Director
Focus
Policy management & claims handling
Claim support rate
99.1%
Honours
3× Gold Medalist
Connect

Frequently Asked Questions

No. The final decision rests with the insurer, company, registrar or authority. We help you understand the process and present your case properly.

Usually yes, through transmission to the nominee or legal heirs. The documents needed depend on whether a nominee was registered and the value involved.

When dividends stay unclaimed for seven consecutive years, companies transfer them, and the related shares, to the Investor Education and Protection Fund. They can be claimed back from the IEPF Authority through a prescribed process.

CLAIM NITI provides claims assistance and documentation support. We are not an insurance company, and the final decision on any claim rests with the insurer, company, registrar or authority concerned.

Contact

Let's Talk About Your Claim

Tell us briefly which claim you need help with. A claims expert will get back to you.

  • No obligation. The first conversation is about understanding your situation.
  • Keep policy numbers, folio numbers or share certificate details handy if you have them.
  • We will never ask for your OTP, PIN or passwords.

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Your details are used only to respond to your enquiry. We never ask for OTPs, PINs or passwords.